100% money-back guarantee

Accepted, or your money back. If a US passport office rejects a photo you bought from us, send us the rejection notice and we refund you in full.

What is covered

The guarantee covers the photo we prepared for you. If an official US passport authority turns that photo down, you are covered. We deliver a real, unedited photo: we never retouch you, we only set the regulation head size and make a non-compliant background plain white, and we check your photo against every official rule before you pay. Because we check it properly, rejections are rare. And when a photo cannot pass, we tell you to retake it.

How to claim a refund

Reply to your order email, or write to help@onepassphoto.com, with your order number and the rejection notice you received from the passport office. That document is all we need, and you do not have to send anything back.

When you get your money back

Once we have your rejection notice, we refund you within 3 business days, to the same payment method you used. There is no deadline to claim: if your photo is ever rejected, you are covered.

Common questions