Terms of service

Last updated: 15 August 2026

These terms govern your use of onepassphoto.com and any photo you buy from us. Please read section 6 on withdrawal and section 9 on liability, because they affect your rights.

1. Who you are contracting with

Sven Perlberg, trading as OnePassPhoto
Lydia-Rabinowitsch-Straße 8
10557 Berlin, Germany
Email: help@onepassphoto.com

A sole trader, registered in Germany, operating a small business under § 19 of the German VAT Act.

2. What we provide, and what we do not

OnePassPhoto is software that formats and checks a photograph against the U.S. Department of State requirements for a US passport photo. That is the only document we produce. We sell you a photograph, and a print of it if you choose.

We are not a government agency and we are not affiliated with, endorsed by or connected to any government agency. We do not submit applications for you, we do not give immigration advice, and we cannot influence any decision on your application. Whether a photo is accepted is decided by the issuing authority, and that decision is theirs alone.

3. The free check

You can have a photo checked before you pay anything. A free check creates no contract and no obligation on either side. We may change, limit or withdraw the free check at any time, which does not affect any order you have already paid for.

4. Price and tax

Prices are shown in US dollars on the page and again at checkout before you confirm. The price you see is the total you pay. There is no delivery charge for the digital photo and no surcharge at the end.

No VAT is charged on your purchase, because we are a small business under § 19 UStG and do not levy it. Your invoice carries the note this rule requires.

We do not collect US state or local sales tax. If any tax is due on your purchase where you live, it is not included in the price and paying it is your responsibility.

5. How a contract is formed

Putting a photo through the checker is not an order. The contract comes into being when you complete payment and we confirm it by email. Payment is handled by Stripe, whichever method you choose at checkout, and we never see your full card number.

These terms, together with our privacy policy and biometric data policy, form the whole agreement between us. They are linked at checkout before you pay, and you accept them by completing your purchase.

Your confirmation email is your record of the contract, and it contains these terms, the price, what you bought and your invoice. Please keep it.

6. Right of withdrawal

If you are a consumer you normally have 14 days to withdraw from a distance contract, without giving a reason. Two things change that here, and both are set out plainly at checkout before you pay.

The digital photo. Because you receive it immediately, we ask you at checkout to agree to two things: that we may start straight away, and that you understand your right of withdrawal ends once we do. If you tick that box and we then deliver, the right of withdrawal is extinguished under § 356(6) no. 2 BGB. If you do not tick it, you keep the full 14 days, and your photo is delivered once the period ends or once you change your mind and agree.

Printed photos. Prints are made to order from your individual photograph and cannot be resold to anyone else, so they are exempt from the right of withdrawal under § 312g(2) no. 1 BGB.

To withdraw, where the right applies, tell us in a clear statement by email to help@onepassphoto.com within 14 days of the contract. You may use the model withdrawal form but you do not have to. We refund everything you paid within 14 days of receiving your withdrawal, using the same payment method, at no cost to you.

None of this affects your statutory rights if something we sold you is defective, and none of it affects our money-back guarantee, which is more generous than the law requires.

7. Delivery

The digital photo is available to download as soon as payment completes, and we email you a link. You can download it again for 30 days, after which it is deleted, so please save your copy.

If you ordered prints, a person checks the print file before it goes to the printer so that a faulty print is never produced, which means prints leave a little later than the instant download. Printing and postage are handled by our print partner, and delivery times depend on them and on your postal service.

8. Your photo, and what you promise us

You keep every right in the photograph you upload. You give us permission to process it only so far as we need to in order to produce and deliver your order, and that permission ends when the file is deleted. We do not use your photo for marketing, for examples, or to train any model.

You confirm that you are entitled to use the image you upload, that it shows the person the document is for, and that you have the consent of that person or, for a child, of their parent or guardian. You agree not to use the service to impersonate anyone or for any unlawful purpose. We may refuse or cancel an order that appears to break this, and we refund it when we do.

Everything on this website other than your own photo, including the text, the design and the software, belongs to us and may not be copied or reused without permission.

9. What we are responsible for

We produce your photo with reasonable care and check it against the official rules as published by the U.S. Department of State. Requirements change and acceptance is decided by the authority, so we cannot promise that any photo will be accepted, and we do not.

We are fully liable for damage caused intentionally or by gross negligence, and for injury to life, body or health, without limit. For simple negligence we are liable only where we breach an obligation that is essential to the contract and that you may rely on us to meet, and then only for foreseeable damage typical of this kind of contract. Liability under the German Product Liability Act is unaffected. Beyond that our liability is excluded.

We do not promise the site will be available without interruption. Nothing in these terms limits any liability that cannot be limited by law, and nothing in them limits the statutory rights you have as a consumer.

10. Our money-back guarantee

Separately from your statutory rights, if a US passport authority rejects a photo we produced, we refund you in full. This is a voluntary promise we make on top of the law, it does not replace or reduce your statutory rights over defects, and using it never costs you anything. The full terms are on our money-back guarantee page.

11. Complaints and dispute resolution

Write to help@onepassphoto.com and a person will answer, normally within one business day. Most things are sorted this way.

We are not obliged, and are not willing, to take part in dispute resolution proceedings before a consumer arbitration board under the German Consumer Dispute Resolution Act.

12. Changes to these terms

We may change these terms for future orders, and the version that applies to your order is the one you were shown when you paid. A change never applies retroactively to a contract already made.

13. Governing law

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice cannot deprive you of the protection of the mandatory consumer rules of the country where you live, and those rules continue to apply to you.

If any part of these terms turns out to be invalid, the rest stays in force.

14. Contact

Questions about these terms: help@onepassphoto.com. Who we are and how to reach us is also set out on our imprint.